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Newsletter


PAPAMotor Electric Bike Conversion Kit Warranty

Dear customers,

Thank you for choosing PaPaMotor electric bike conversion kit.For your and authorized dealers’ legitimate benefit,we offer the following warranty and instructions:

1. Limited Warranty

PaPaMotor offers warranty to the products purchased directly from the PaPamotor online store (www.papamotor.com) or from an authorized PaPaMotor dealer. PaPaMotor is pleased to offer original product owners a 1 year warranty with coverage against any manufacturer’s defect in workmanship and materials for the components. All PaPaMotor product warranties are effective from the date of purchase by the end user provided the product is purchased in new condition.

2.Hub Motor and parts warranty

Hub Motors: 1 year
Controllers: 1 year
Batteries:6 months
Other Parts:6 months
Warranties are limited to replacement of parts and/or products determined by PaPaMotor, at its sole discretion, to be defective.

3. PaPamotor’s limited warranty does not cover:

3.1 “Spin Out or Disassemble”----Please make sure your bike is compatible with our kit. If you find the parts your purchased do not suitable to your bike, please do not install them forcibly or disassembling, transforming. For example, when you find that your dropouts are not correctly suited to fit the axle, you should not install the kit on those forks. Get new suitable forks or contact us to return the kit. We will not refund or replace a motor/parts that has been “spun out/disassembled/transformed”.

3.2 "Over Voltage"----Connecting a larger battery larger than 60 nominal volts can damage the controller, wires and/or connectors. Damaging any kit component or motor by connecting the wrong battery type is not covered under our warranty.

3.3 PaPaMotor limited warranty does not cover or apply to the following:damage incurred from use of e-bike in flooded areas,foreign debris or chemicals;damage or loss caused by the use of the product for stunt riding,ramp jumping,competition,off-road use,acrobatics,trick riding or other similar activities.

3.4If any damage in the product is found to be the result of normal wear and tear, lack of maintenance, improper storage, accident, shipping, misuse, neglect, abuse or use of the product not consistent with instructions or the warnings stated on the product or in the manual.

3.5 The PaPaMotor Limited Warranty does not cover or apply to any PaPaMotor product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by PaPaMotor as acceptable for rental or commercial use. All products used for rentals are warranted across the board for a period of 90 days.

3.6 PaPaMotor limited warranty does not apply to any product defect which in its opinion has resulted from the product being altered from their original configuration/repaired/altered/modified/ by someone other than PaPaMotor.PaPaMotor limited warranty does not cover any product,or accessory parts not sold directly by PaPaMotor or authorized reseller or retailer.

4. Warranty Claims

Those parts and/or products which are determined by PaPaMotor to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by PaPaMotor Customer Service Team. Warranty claims must be made by the original purchaser by contacting the PaPaMotor Customer Service Team (service@papamotor.com) within the warranty period (stated above). Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be invoiced to the customer/warranty claimant at the time said parts and/or products are shipped from PaPaMotor.

PaPaMotor, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The limited warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. PaPaMotor shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of PaPaMotor hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of PaPaMotor to the repayment of an amount equivalent to the purchase price of the product in question.

For all other warranty questions , please contact us via:service@papamotor.com